Shipping Policy

Thank you for shopping with Noventra. We're committed to delivering your order as quickly and securely as possible.

Order Processing

• Orders are processed within 1–3 business days after payment is successfully received.

• Orders are processed Monday through Friday, excluding holidays.

• Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times are:

• United States: 5–12 business days

• Canada: 7–15 business days

• Europe: 7–15 business days

• Australia & New Zealand: 7–15 business days

• Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Worldwide Shipping

Noventra proudly ships to customers around the world.

Shipping availability may vary depending on your location. If we are unable to ship to your country, we will notify you and issue a full refund.

Tracking Your Order

Once your order has shipped, you'll receive a tracking number by email whenever tracking is available. Please allow up to 48 hours for tracking information to update.

Shipping Delays

Delivery times may be affected by factors outside our control, including:

• Customs inspections

• Severe weather

• Public holidays

• Carrier delays

• High shipping volumes

We appreciate your patience if unexpected delays occur.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

Noventra is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. Include your order number and, if applicable, photos of the damaged package so we can work with the shipping carrier to resolve the issue.

Contact Us

If you have any questions about your shipment or need assistance with an order, please contact us through our Contact Us page. We're always happy to help.